As part of the Tatas-owned airline’s attempts to enhance on-time performance, Air India has urged its cabin staff to wear minimum jewellery and refrain from visiting duty-free stores after completing the immigration process.
Since taking over a huge deficit Air India on January 27, Tatas has been focusing on measures to enhance the carrier’s overall performance.
Cabin staff must also follow uniform requirements and wear minimal jewellery to prevent delays at customs and security checks, according to Vasudha Chandna, Air India’s acting executive director for Inflight Services, in an email to cabin crew on Sunday.
Once on board, the airline staff should only wear the PPE equipment that is necessary to be worn according to the newest directive in the shortest feasible time and conduct the mandatory inspections before/well within the allowed timings, according to the circular.
It has instructed the cabin supervisor to offer approval for boarding to the ground personnel before or well within the allowed timings, asking the cabin crew workers not to delay the obligatory preflight check clearance, that may be assigned to the cabin crew.
The cabin crew has also been instructed not to drink beverages or eat food before or during the boarding of passengers in order to aid in the quick boarding of the guests, according to Chandna’s email.
The cabin staff should also not be late in closing the aeroplane door, according to the notification.
Furthermore, the airline has requested that cabin staff travel to the cabin crew mobility control office, MCO, or immigration (at outstations) after finishing their check-in requirements.
It said that the cabin crew should not wait for the commander at the motion control/check-in counter (at outstation) and should go to the aircraft as soon as possible.