No more cancellations for Uber? Drivers can now see trip destinations before accepting rides

Now, Uber will show its drivers the trip destinations before they accept the ride request. This will allow them to make an informed choice about whether they wish to accept the ride or not. This feature is already live across 20 cities and will be expanded to other cities soon.

The company said it always strives to make driving with Uber a viable and attractive option for drivers and added that “the recent hike in fares will directly boost their earnings per trip”.

“The hike in fuel prices has impacted everyone, especially ridesharing drivers who have felt the pinch of rising fuel costs,” the company said in a statement as it announced a slate of new product features to improve rider and driver experience.

The company said that in March this year, the Uber Driver Advisory Council raised the issue of trip destination.

Mr Nitish Bhushan, the Head of Operations of Uber South Asia said in a blog post, “To remove frustration for riders and drivers alike, we are now showing trip destinations to drivers before they decide to accept the ride. In our attempt to incentivise right platform behaviour – drivers who meet a predefined trip”.

They also stated that for Long-distance pickups, Uber will provide earnings for drivers in case they have to travel a long distance to pick up riders. This will give drivers the ease to accept more rides that are far away.

Last week, the Central Consumer Protection Authority (CCPA) warned ride-hailing platforms to pay attention to the rise in consumer complaints regarding ride cancellations, cancellation charges, random surge pricing, and long waiting times, or else face penal action.

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